Beau Peep Notice Board
Beau Peep Notice Board => Outpourings => Topic started by: The Peepmaster on February 07, 2009, 01:30:18 PM
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We have renewed the annual subscription for this site, (and did so in January). Our bank confirms that the payment was made.
The incompetent twits who host the site are adamant that we haven't paid, and are threatening to shut us down on 9th Feb.
It's not possible to phone the twits, and hard to get any kind of response out of the twits.
I've told them I'm extremely cross, and have threatened them with our legal team (Mince).
I'm pulling my hair out and am very frustrated. They are twits.
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We could always go back to the old website I still have the link in my favorites:
The Link (http://pub18.bravenet.com/forum/show.php?usernum=1464973575&cpv=2)
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I've managed to get a phone number from them, but I'm too angry to ring, in case the twit with whom I've been swapping emails answers. He'd be more suited to indulging in some kind of a rapport with the kind of life-form which has the limited intelligence of an amoeba, quite frankly.
Anyway, I've asked Mince to handle things now. Basically, we want the money back, and to then move servers. If that happens, the forum address would change, but access will always be possible through www.beaupeep.com (once the migrations has happened).
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We can migrate to the host I now use.
The board URLs should not change.
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What annoys me is that I'm a blinking customer, and I was quite polite and reasonable with them (apart from the kangaroo poo bit). Their customer-service skills leave a lot to be desired and I want to make sure we get our money back, (that they say they haven't had).
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It all sounds pretty frustrating, Nige. Do you me and some of the lads to sort them out? Just a slapping, nuffing heavy.
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I sent them a strong email which included this:
How would you like your incompetent organisation plastered all over the DAILY STAR?!!?
I have records of all correspondence and payments made on behalf of the DAILY STAR's Beau Peep.
I'm The Peepmaster - (You could check this on our forum if your bloody servers weren't always down!)
I would have thought this problem would have at the very least warranted a polite reply.
If you have received the ?93 and are pretending you haven't, I shall be instructing my colleague Malcolm Johnson to inform Totnes Trading Standards, and also to investigate making an online claim with the COUNTY COURT. Our bank confirms that the PAYMENT WAS MADE.
We're not complete idiots.
Nigel Sutherland
I also sent this:
Is anyone actually reading any of my numerous replies, as I'm getting no response?
Does customer-care feature anywhere in your organisation?
Would I be likely to have more success liaising with a haddock?
Sincerely
Nigel Sutherland BA (Hons) Visual Communications.
Boss
www.beaupeep.com
Maybe I went a bit overboard, but they responded eventually with:
Please cancel your account and take your business elsewhere, I'm afraid people who cant read their emails are not suitable users of our services.
I'm bloody angry and tempted to cancel the account and take our business elsewhere, if I'm honest.
We may need your muscle, Roger. You and some other heavies, tough-guys, - even determined ladies, girls, and Mince.
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And here's me antagonising you about the weather.
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And here's me antagonising you about the weather.
There's a red mist here today. >:(
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But every cloud has a silver lining.
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They sound a bit naughty. Go get 'em, big boy!
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Seriously, Nige, they do sound like people that you wouldn't tire of punching. I'll leave it up to you and Mincey to do what's best.
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It's annoying that I've told them this was paid some days ago, and still get advised that it hasn't. It's difficult to get in touch with anyone, and there's some kind of ticket system which a bloke called Rob responds to, briefly and inaccurately, every so often. I was hoping that Mince would take over. Bloody excuse for a cretin.
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Basically, once you introduce fish into the correspondence you've lost the moral high ground.
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Basically, once you introduce fish into the correspondence you've lost the moral high ground.
And then he threw in "I'm the PEEPMASTER" - do they still have blokes in white coats in the UK?
We had a nice little thing going here and now Nige is going to get the mental health people investigating us all - some of you may be okay but I have 15 dogs.
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Once Peepmaster gets his money back (or before) I will migrate us to a new host with decent support that does not involve anyone called Rob.
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only 15 not even half a pack
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Great point, Peter. Only 15 and not even half a pack.
(Could somebody help me here?).
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(Could somebody help me here?)
:-\
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Got to be a rugby thing, yes?
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15 dogs. Diane. Not half. (There being 40 dogs in a packet.)
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15 dogs. Diane. Not half. (There being 40 dogs in a packet.)
Packet?
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This is both shocking and alarming news.
Also, are you never tempted to ask us, the users, for any cash towards this subscription? You can have my emergency fiver if you want.
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This is both shocking and alarming news.
Also, are you never tempted to ask us, the users, for any cash towards this subscription? You can have my emergency fiver if you want.
I've got some emergency money tucked away: a shilling, two pennies and a farthing. Will that be enough?
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It's funded by all the kind people who buys mugs.
Mince has yet to purchase one... ..0
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The idea is that proper businesses treat letters from loons with masterful and superior disdain. This idiot has decided to respond in kind, and that means he's operating it from his own kitchen table and he's not doing well. Better that we look elsewhere. We should be looked after by serious pros who respond with snooty superiority.
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Who - Mince, or the other idiot?
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Er...the other idiot. I think.
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Er.... whitch one is that.
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notice how the switch is seamless from Mince to peter