Beau Peep Notice Board
Beau Peep Notice Board => Outpourings => Topic started by: Mince on August 03, 2017, 10:28:09 PM
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So imagine you're working in the customer service call centre for, say, Sony. Someone rings up saying the remote for his television is not working. You ask him to press a button on the remote which, if the remote works, will make the remote light up. He says it does not light up when he presses that button.
What's the best way of finding out whether he has placed batteries in the remote control without directly asking him and risking his thinking that you are calling him a fool? A prize is available for the best response.
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Were the batteries that you used to check fresh?
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When I lived with my parents, new batteries were something you scrounged around in draws for - hit of miss if you would find good ones. Because I have a Costco membership and buy in bulk (saving up to 75% from buying locally) we have a dedicated "battery box" it is red cardboard and I always feel rich when opening it up and peering at all the lovely new batteries. AAs; AAAs, Cs and 9-volts - at xmas I will buy some Ds for the animated santas.
plus now batteries are guaranteed for 10 years
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same with plasters/band-aids (y)
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Diane, I get the feeling you're avoiding the question.
I'd have said, "Batteries, fool!". Time is money.
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Who cares how he is asked, or if he gets the remote working?
There's never anything good on TV anyway!
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DIANE: Were the batteries that you used to check fresh?
That's actually really good. The assumption is that he's wise enough to install batteries. But there's also the implication that he's not wise enough to check that the batteries are fresh.
TARKS: Batteries, fool!
I love how this almost, but not quite, wholly avoids not insulting the customer.
SANDY: There's never anything good on TV anyway!
Sly, but I believe you're simply calling him a fool for buying the thing in the first place.
Anyone else?
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Okay - I give up. What did he/she say to you? And how did you manage to avoid feeling like a fool anyway?
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I actually read this online. Apparently, you ask the customer to remove the battery lid and read out the (non-existant) reference number inside, which hopefully leads the customer to realise that they have forgotten to put batteries in.
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And if he HAS put batteries in, you've enraged him by making look for a non-existent reference number.
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No, you can say that it's a newer model that does not have one.
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Has the battery popped loose? (this makes it the battery's fault)
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No, you can say that it's a newer model that does not have one.
That's a porky. Unethical! OUTRAGEOUS!!! >:(
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Has the battery popped loose? (this makes it the battery's fault)
;D ;D ;D