Author Topic: If this site disappears...  (Read 3696 times)

Offline The Peepmaster

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If this site disappears...
« on: February 07, 2009, 01:30:18 PM »
We have renewed the annual subscription for this site, (and did so in January). Our bank confirms that the payment was made.

The incompetent twits who host the site are adamant that we haven't paid, and are threatening to shut us down on 9th Feb.

It's not possible to phone the twits, and hard to get any kind of response out of the twits.

I've told them I'm extremely cross, and have threatened them with our legal team (Mince).

I'm pulling my hair out and am very frustrated. They are twits.
Nostalgia is not what it used to be. 😟

Offline Diane CBPFC

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Re: If this site disappears...
« Reply #1 on: February 07, 2009, 02:36:10 PM »
We could always go back to the old website I still have the link in my favorites:
The Link
« Last Edit: February 07, 2009, 02:52:45 PM by The Peepmaster »
People will come from strange lands to hear me speak my words of wisdom. They will ask me the secret of life and I will tell them. Then maybe I'll finish off with a song. The Nomad

Offline The Peepmaster

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Re: If this site disappears...
« Reply #2 on: February 07, 2009, 02:47:55 PM »
I've managed to get a phone number from them, but I'm too angry to ring, in case the twit with whom I've been swapping emails answers. He'd be more suited to indulging in some kind of a rapport with the kind of life-form which has the limited intelligence of an amoeba, quite frankly.

Anyway, I've asked Mince to handle things now. Basically, we want the money back, and to then move servers. If that happens, the forum address would change, but access will always be possible through www.beaupeep.com (once the migrations has happened).
Nostalgia is not what it used to be. 😟

Offline Mince

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Re: If this site disappears...
« Reply #3 on: February 07, 2009, 04:37:39 PM »
We can migrate to the host I now use.

The board URLs should not change.

Offline The Peepmaster

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Re: If this site disappears...
« Reply #4 on: February 07, 2009, 05:12:39 PM »
What annoys me is that I'm a blinking customer, and I was quite polite and reasonable with them (apart from the kangaroo poo bit). Their customer-service skills leave a lot to be desired and I want to make sure we get our money back, (that they say they haven't had).
Nostalgia is not what it used to be. 😟

Offline Roger Kettle

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Re: If this site disappears...
« Reply #5 on: February 07, 2009, 06:33:15 PM »
It all sounds pretty frustrating, Nige. Do you me and some of the lads to sort them out? Just a slapping, nuffing heavy.

Offline The Peepmaster

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Re: If this site disappears...
« Reply #6 on: February 07, 2009, 06:57:58 PM »
I sent them a strong email which included this:

How would you like your incompetent organisation plastered all over the DAILY STAR?!!?

I have records of all correspondence and payments made on behalf of the DAILY STAR's Beau Peep.

I'm The Peepmaster - (You could check this on our forum if your bloody servers weren't always down!)

I would have thought this problem would have at the very least warranted a polite reply.

If you have received the ?93 and are pretending you haven't, I shall be instructing my colleague Malcolm Johnson to inform Totnes Trading Standards, and also to investigate making an online claim with the COUNTY COURT. Our bank confirms that the PAYMENT WAS MADE.

We're not complete idiots.

Nigel Sutherland


I also sent this:

Is anyone actually reading any of my numerous replies, as I'm getting no response?

Does customer-care feature anywhere in your organisation?

Would I be likely to have more success liaising with a haddock?

Sincerely

Nigel Sutherland BA (Hons) Visual Communications.
Boss

www.beaupeep.com


Maybe I went a bit overboard, but they responded eventually with:

Please cancel your account and take your business elsewhere, I'm afraid people who cant read their emails are not suitable users of our services.

I'm bloody angry and tempted to cancel the account and take our business elsewhere, if I'm honest.

We may need your muscle, Roger. You and some other heavies, tough-guys, - even determined ladies, girls, and Mince.
Nostalgia is not what it used to be. 😟

Tom

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Re: If this site disappears...
« Reply #7 on: February 07, 2009, 07:09:09 PM »
And here's me antagonising you about the weather.

Offline The Peepmaster

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Re: If this site disappears...
« Reply #8 on: February 07, 2009, 07:18:57 PM »
And here's me antagonising you about the weather.

There's a red mist here today. >:(
Nostalgia is not what it used to be. 😟

Tom

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Re: If this site disappears...
« Reply #9 on: February 07, 2009, 07:40:31 PM »
But every cloud has a silver lining.

Offline Roger Kettle

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Re: If this site disappears...
« Reply #10 on: February 07, 2009, 07:50:45 PM »
They sound a bit naughty. Go get 'em, big boy!

Offline Roger Kettle

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Re: If this site disappears...
« Reply #11 on: February 07, 2009, 09:06:28 PM »
Seriously, Nige, they do sound like people that you wouldn't tire of punching. I'll leave it up to you and Mincey to do what's best.

Offline The Peepmaster

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Re: If this site disappears...
« Reply #12 on: February 07, 2009, 09:14:42 PM »
It's annoying that I've told them this was paid some days ago, and still get advised that it hasn't. It's difficult to get in touch with anyone, and there's some kind of ticket system which a bloke called Rob responds to, briefly and inaccurately, every so often. I was hoping that Mince would take over. Bloody excuse for a cretin.
Nostalgia is not what it used to be. 😟

Malc

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Re: If this site disappears...
« Reply #13 on: February 07, 2009, 09:54:22 PM »
Basically, once you introduce fish into the correspondence you've lost the moral high ground.

Offline Diane CBPFC

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Re: If this site disappears...
« Reply #14 on: February 07, 2009, 10:16:45 PM »
Basically, once you introduce fish into the correspondence you've lost the moral high ground.

And then he threw in "I'm the PEEPMASTER" - do they still have blokes in white coats in the UK?

We had a nice little thing going here and now Nige is going to get the mental health people investigating us all - some of you may be okay but I have 15 dogs.
People will come from strange lands to hear me speak my words of wisdom. They will ask me the secret of life and I will tell them. Then maybe I'll finish off with a song. The Nomad